 This group of documents is a management system for treating customers fairly. They are a systematic recording and response system which enables complaints to be dealt with professionally and sympathetically. The records can be used to highlight trends in order to improve services and products...
- A.Verbal Complaint-Acknowledgement Letter
- B.Written Account-Acknowledgement Letter
- C.Customer Complaint Report
- D.Customer Complaints Resolved By The End Of The Next Busines Day Log
- E.Complaints Register
- F.Recommendations Following Complaint
- G.Recommendations Following Complaint Log
- H.Complaints- 4 Week Holding Letter
- I.Complaints-8 Week Holding Letter
- J.Final Response-Complaint Not Upheld
- K.Final Response-Complaint Upheld
- L.Complaints Procedure-Consumer Leaflet
- M.Complaints Management System Index
- N.Customer Care Policy
- O.Complaints Policy
List Individual Templates
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